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The warranty on our products is generally 2 years for individuals and 1 year for businesses according to European law. More detailed information about the warranty can usually be found in the manufacturer's product manual. Therefore, we recommend keeping the manuals for the entire lifespan of the product.

Please note that the manufacturer may require an electrician's invoice for the connection of products without a supplied cable for warranty processing, as these should only be connected by a professional.

In case of a malfunction of your product, we ask that you first contact our technical support. In most cases, 73% of issues can be resolved remotely. If this is not possible, we will decide whether the product should be sent to our warehouse, the manufacturer, or another location.

To initiate the warranty process, we need some information from you, such as a description of the problem, photos of the defect, and possibly a video. Please contact us through the contact form to start the warranty process.